An Internet connection is one of the most important things you’ll need to have connected to your smart TV if you want to enjoy streaming services like Netflix, Hulu, and so on.
If you own a Samsung TV, you can get it connected to the internet via WiFi or Ethernet cable. If you’re one of the many Samsung TV users that are experiencing issues connecting their TVs to a WiFi network, then this guide is for you.
Why won’t my Samsung TV connect to WiFi? If your Samsung TV will not connect to a WiFi network, you might want to confirm that you have selected the right network and typed in the correct password.
This issue might also be caused by other factors like network range and software issues. In the coming sections, I’ll provide solutions to fix it when your Samsung TV won’t connect to WiFi in greater detail.
Troubleshooting Samsung TV WiFi Connection Issues
Follow the troubleshooting methods below to fix WiFi connection issues on your Samsung TV.
Confirm Your Network
The first thing you should do if your Samsung TV fails to connect to WiFi is to check and make sure you’re connecting to the right network.
You should also make sure your network type is set to wireless if you’re using WiFi, and LAN if you’re using a wired connection (Ethernet).
You can change your network type to wireless by going to Settings > General > Network > Open Network Settings > Wireless.
Check Your Password
If you have confirmed that you’re connecting to the right network, then you should also make sure the password for the Wi-Fi network is correct.
Make sure you have the “Show password” box checked to be able to see your password as you type it in.
If you have forgotten your WiFi password, you can still find it if you have previously connected to your Windows PC.
Follow the steps below to find your WiFi password on your Windows PC.
- From the Windows taskbar, right-click on the wireless network icon and select “Open Network and Sharing Center” or “Open Network and Internet Settings.”
- Next, click on “Change adapter settings.”
- From the next window, double-click the wireless adapter.
- Click on the “Wireless Properties” button.
- Finally, click the “Security” tab and enable the “Show characters” checkbox under the network security key field. This will reveal your hidden password.
If you already know your password, then you can just crosscheck and make sure the password you tried is the same.
Run a Network Diagnostic Test
If your WiFi network and password are correct, then you should run a network diagnostic test to quickly diagnose the problem.
Follow the steps below to run a network diagnostic test on your Samsung TV.
- First, press the HOME button on your Samsung TV remote.
- Next, navigate to Settings, and then select General.
- Select Network, and then click on Network Status.
- Finally, select Run a Quick Test, and then follow the on-screen instructions.
Allow Automatically Obtain IP Option
Most of the time, your Samsung TV’s network settings might have been configured to obtain IP addresses manually. This means the process will not be automatic and you will have to manually enter your IP address before your TV can connect to the Internet.
The solution to this issue is to set your TV to obtain IP addresses automatically. Here’s how.
- First, press the HOME button on your remote to go to the TV menu.
- Next, select Network > Network Status > IP Settings.
- Finally, change the IP settings to “Obtain automatically”.
Reset Your Network
If your Samsung TV won’t connect to WiFi, then you might need to reset your network settings and start the connection process over again. Here’s how.
- Press the HOME button on your remote, and go to Settings.
- Next, select General, and then Reset.
- Finally, select Reset Network, and enter your PIN if prompted to do so.
That’s all. This process will revert your previous network settings, and you’ll need to connect to WiFi again.
Use a Wired Connection
If your Samsung TV won’t connect to WiFi, then you can try the wired connection via an Ethernet cable.
Follow the steps below to switch your network type to LAN.
- First, make sure you have connected the Ethernet cable to the TV’s LAN port.
- Next, navigate to Settings > General > Network > Open Network Settings.
- Finally, select Wired.
Factory Reset Your TV
If you have tried other troubleshooting methods and you’re still not connecting to WiFi, then you can perform a factory reset to revert your Samsung TV back to its factory settings.
This process will clear all your custom settings, apps, and data. Follow the steps below to factory reset your Samsung TV.
- First, go to Settings after pressing the HOME button on your remote.
- Next, select General > Reset (or Start Setup depending on your model).
- Finally, enter your security PIN (“0000”).
That’s all. Your TV will now restart with the setup screen, and you can try connecting to your WiFi again.
The last thing you should do if you’re still experiencing this issue at this point is to contact Samsung Customer Support. They will help you solve your problem and might even send a technician over to you for further assistance with issues related to hardware.
You now know why your Samsung TV won’t connect to WiFi and how to fix this issue through the troubleshooting guide I have provided in the article.
I am positive the WiFi connection issue you’re facing will be resolved if you have properly followed the guide.
In addition to the guides above, you should try to move your router closer to the TV if it is not being discovered. Check out the FAQ section below for further assistance.
Frequently Asked Questions
Why has my smart TV lost Internet connection?
If your TV’s internet connection fails, the issue is most likely with your Internet Service Provider. You should make sure there is no network outage from your internet service provider.
Most routers have signal bars that indicate WiFi signal strength. You should check to make sure the signal is strong.
Why is my TV not connecting to WiFi but everything else is?
If other devices are connecting to your WiFi but your TV won’t connect, you should reset your network and try to reconnect to the WiFi network. You can also perform a quick power cycle (restart) by turning off the TV and unplugging it from the power outlet for at least 60 seconds before connecting the plug back into the outlet.
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