How to Fix iCloud and iMessage Accounts Are Different Error

Last Updated on September 30, 2022 by Louis Ojibe

You’re probably reading this article because your iPhone is showing an “iCloud and iMessage accounts do not match” error, which you’d like to fix. iPhone users need an Apple ID to access iOS services like iCloud.

This makes it possible for a single Apple account to be able to sync all your iPhone activities across all Apple devices. But in order for your devices to sync properly, you’ll need to sign in with the same iCloud account across all iOS devices.

Why iCloud and iMessage Accounts Do Not Match

You’re getting the iCloud and iMessage accounts are different error on your iPhone because you are using two different accounts on your iPhone.

As we mentioned above, you’ll need to use the same iCloud account as the default iMessage account for iMessage to sync to iCloud.

The only way to fix this issue is to use the same account for iCloud and iMessage. You’ll learn how to do this in the next section.

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How to Fix iCloud and iMessage Accounts Are Different Error

Since this error is caused by using different accounts for iCloud and iMessage, follow the steps below to sign into the same account for iCloud and iMessage.

Step 1: Signing out iMessage Account

  1. First, go to the Settings app on your iPhone.
  2. Next, scroll down and tap on the Messages option.
  3. Click on “Send & Receive” below the iMessage toggle.
  4. Now, from the bottom of the list, tap on the email ID next to the Apple ID.
  5. Select the Sign Out option from the prompt.

That’s all. You have signed out of your iMessage account. The next step is to sign in to iMessage with the Apple ID associated with your iCloud.

Step 2: Signing into iMessage with your iCloud ID

  1. Return to the main page of the Settings app and tap on your profile at the top.
  2. Take note of the email ID under your name. That is the Apple ID you’ll use to login to iMessage.
  3. Once again, from the settings app, click on Messages.
  4. Next, click on “Send & Recieve,” and then tap on “Use your Apple ID for iMessage.”
  5. You’ll now get a sign in prompt, but you should watch out for the Apple ID. Make sure your email address matches the one on your iCloud before you click on Sign In.
  6. After you have signed in, wait for the iPhone to sync to the iCloud servers, and the error will now be fixed.
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That’s all. If the email address displayed on the prompt is different from the one on your iCloud, then you’ll have to select “Use Other Apple ID” and enter the email address manually.

When to Contact Apple Support

You’ll need to contact Apple support if you feel there is more to this error. But you first need to follow the steps above to fix the problem.

If, for some weird reason, the issue is not resolved, then they should assist you in troubleshooting the problem.

Final Words

At this point, you have fixed the “iCloud and iMessage accounts do not match” error on your iPhone.

You have also learned that this issue is caused by having more than one Apple ID on the same device. A single Apple ID is enough for all your Apple devices.


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